Privacy Policy

1. Who We Are

Fine Themes is a web design company incorporated in Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number (from contact forms or phone calls)
• Business name, type, and location
• Website goals, content preferences, and any files you upload (logos, photos)
• Payment information (processed by Stripe — we do not store card details)
• Communications between you and our team

We also collect limited technical data automatically, including IP address, browser type, and pages visited, for security and analytics purposes.

3. How We Use Your Information

We use your personal information to:

• Deliver and improve the web design services you requested
• Communicate with you about your project via email, SMS, or phone
• Process payments securely through Stripe
• Provide access to your client portal
• Send service-related updates and follow-ups (you may opt out at any time)
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Consent

By submitting a contact form or requesting a preview, you consent to the collection and use of your information as described in this Policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

5. Third-Party Services

We use the following trusted third parties to deliver our services:

• Stripe — payment processing (subject to Stripe's privacy policy)
• Resend / Email providers — transactional email delivery
• OpenAI — AI-assisted copywriting (business information only; no sensitive personal data)
• Twilio / Retell — phone and SMS communications

Each third party handles data under their own privacy policies. We only share information necessary for them to perform their services.

6. Cookies

We use cookies solely to maintain your client portal session and support core site functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect portal functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically no longer than 7 years after the end of a business relationship, in accordance with Canadian tax and record-keeping requirements.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All data is transmitted over encrypted connections (HTTPS/TLS). However, no method of transmission over the internet is 100% secure.

9. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to our use of your information
• Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

11. Contact & Complaints

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Fine Themes
Toronto, Ontario, Canada
Email: maya@updates.finethemes.com
Phone: (289) 907-1157

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.